Welcome to Petti.lk – Your Custom Product Marketplace

Please Read This Before You Order

Product Availability: What It Means

  • In Stock – Ready to dispatch within 3–5 working days.
  • Available on Backorder – We will arrange this after you place your order.
  • Can Be Backordered – You can order more than what’s in stock. We will arrange the extra quantity as needed.

Delivery & Pickup Options

  • Please refer to each product page for the Estimated Delivery Date, if available.
  • Backorder products usually take 3–5 working days to arrange after we receive your order.
  • For larger orders, timeframes may vary based on quantity. We’ll notify you via email accordingly.
  • Pickup Option – If convenient, you may collect your order from our Battaramulla office (by appointment only) to reduce delivery costs.

Ordering & Payment

  • Bulk Orders? – Use the “Request Quote” option for corporate or large orders. We’re happy to offer discounts!
  • No Cash on Delivery (COD) – All orders must be full paid via online payment or bank transfer.
  • After Dispatch – Once the product is sent, responsibility for delivery and receipt lies with the customer.

Stock & Product Replacements

Occasionally, gift pack items may go out of stock unexpectedly. In such cases, we may replace them with a similar product of equal value without prior notice to avoid delays.
  • Items marked as “Backorder Available” may be out of stock with manufacturers, as real-time stock sync is not automated.
  • If there are delays or unavailability, we will inform you via email and offer a refund or alternative option based on your choice.
  • We coordinate collection/delivery from the manufacturer only after your order is received.

Pricing & Sri Lanka Economic Conditions

Due to Sri Lanka’s ongoing economic changes (taxes, fuel costs, etc.), product prices may change without notice.
If a product cannot be supplied at the displayed price, we will contact you for confirmation. If you choose not to continue, we will arrange a refund.

Account & Contact Info

  • Please provide a valid email address and phone number with every order.
  • We require two contact numbers – this is mandatory for courier services.
  • Create a customer account to enjoy exclusive discounts and updates!

Product Details & Customization

  • Measurement Variance – A 5% variation is possible in handcrafted items.
  • Personalization – Many items can be personalized on request. This is an additional paid service.
  • Personalization types vary by product – please ask us for available options.

For Urgent Pickups

Need something quickly? We’re happy to help coordinate a fast delivery for any item marked as “In Stock”.

You may request dispatch via PickMe Flash or another preferred courier, and we will do our best to assist.

Please note: This service is not available for backorder products.

Important Notes

  • Product Inquiries – Always include the product SKU code (e.g., XXXXX0000) in your message.
  • Images – Our images show real products with AI-generated backgrounds. Colors and sizes may vary slightly.
  • Logos & Trademarks – Logos used are for sample purposes only. All rights belong to their original owners.

Need Help?

Your satisfaction is important to us. Visit our Contact Us page anytime for questions or support.

Our Mission

We follow fair trade practices. Petti.lk’s goal is to connect SME and micro-manufacturers across Sri Lanka directly with you.Most products are shipped directly from the manufacturer, following our instructions and guidelines.

Thank you for shopping with Petti.lk!