Terms and Conditions
Welcome to Petti.lk. These Terms and Conditions govern your use of our website and the purchase and sale of products from our platform. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any transactions.
Use of the Website
a. You are responsible for maintaining the confidentiality of your account information, including your username and password. Any proof of breach will lead to immediate termination of user account.
b. You agree to provide accurate and current information during the registration and checkout process.
c. You may not use our website for any unlawful or unauthorized purposes.
Product Information and Pricing
a. We strive to provide accurate product descriptions, images, and pricing information. However, we do not guarantee the accuracy or completeness of such information.
b. Prices are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.
c. Due to the different monitor and light effect, the actual color of the item might be slightly different from the color which is showed on the pictures.
d. Please forgive 1cm/0.39″-3cm/1.18″ measuring deviation due to manual measurement.
e. The material descriptions and product details provided are based on information obtained from the raw material manufacturers. While we strive for accuracy, we are not responsible for any discrepancies or incorrect details provided by the manufacturers.
Custom Quotations and Orders
a. Free samples, artworks, or materials will not be provided.
b. Some items may be subcontracted for manufacturing, and delivery times may vary based on supplier schedules.
c. Free quotations will be limited to two (2) per order request. Additional quotations for the same order may not be provided.
d. We reserve the right to:
- Decline any Request for Quotation (RFQ).
- Not respond to specific requests at our discretion.
e. Free quotations will not be provided more than five (5) times to the same customer without an order placement.
f. Custom order terms and conditions will be shared with the quotation.
g. We reserve the right to determine pricing, delivery timelines, and other terms and conditions as required.
Orders and Payments
a. By placing an order on our website, you are making an offer to purchase the selected products.
b. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
c. You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including applicable taxes and shipping fees, to your chosen payment method.
d. We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your full payment details.
Shipping and Delivery
a. We will make reasonable efforts to ensure timely shipping and delivery of your orders within mentioned dispatch timelines.
b. Shipping and delivery times provided are estimates and may vary based on your location and other factors such as Country holidays, natural disasters… etc.
c. Delivery is handled by third parties and does not include insurance for damages or losses.
d. Estimated delivery charges, based on distance (if applicable), will be displayed separately during the checkout process. Payment for delivery must be made directly to the delivery personnel at the time of item collection or as agreed with the delivery service provider. For custom orders, delivery arrangements and charges will be as specified in the provided quotation.
Returns and Refunds
a. Our Refund Policy governs the process and conditions for returning products and seeking refunds. Please refer to the policy provided on our website for more information.
Intellectual Property
a. All content and materials on our website, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of Petti.lk or its licensor.
b. You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.
Limitation of Liability
a. In no event shall Petti.lk, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase and use of our products.
b. We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of the products offered on our website.
Amendments and Termination
We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.
